How to Tame the Customer from Hell
If you’ve personally witnessed a customer ripping an innocent salesperson to pieces, you know where we’re going with this. Watching that quivering 23-year-old try trying to deal with the issue, you stand there, mentally commentating on how it should be handled versus how they are handling it.
On the flip side, many of us have also had to try to tame a wild beast of a customer. And it’s tricky. Be too calm and they think you’re not empathizing with them and they get mad. Be too empathetic and they think you’re mocking them and they get even madder. It’s a slippery slope, but we’ve got some figurative snow shoes for you—coming from a regularly angry customer herself, check out these tips on keeping upset customers happy.
Seven Ways to Keep Angry Customers (Like Me) Happy [Entrepreneur.com]